Overview :

When you start out choosing your Business Solution provider, features and functionality are your primary concern. Once your business is online, your needs changes as well as your concerns. Who is going to be there for me? Who can I count on?

SwitchFusion Customer Care is designed to provide seamless, helpful and friendly customer care which adds value to our Internet Business Solutions. We know you have enough to do in just running your business, and that your time is better spent promoting your web site, not trouble-shooting it.

General Support 

In order to better serve our current customers, we have implemented an advanced, web-based trouble-ticket tracking system.  This system will assign a tracking ticket to each request so that we can monitor it's progress and see it through to resolution.  

Submit your Support Ticket @  http://support.switchfusion.net

Important update: We no longer attend to support via email. Please submit your support query at our online ticketing system.

SMS: (65) 8420 4464 - For Server Down/Website or Email Cannot be access

Read our Customer Care FAQ | Maintenance Notice

Also see:

• New User Guide

• Download

• Online Manual

• Technical Support

• Domain Manager Panel

• Account Upgrading

• Submission for .SG Transfer Password

How to reach us:

Online Ticket System - Submit your technical support to http://client.switchfusion.net/ticket with your problems and our customer care representatives will guarantee reply all your support ticket within 12 hours (usually much sooner).

Telephone - If your needs require live person help, you can talk live with one of our Customer Care representatives at (SG) 7000 SUPPORT. Our representatives are trained to help you with questions regarding connectivity, software, and almost any technical issues you might have relating to our services. But please note that phone support is on case to case basic as our main technical support is via email only.

SMS - We guarantee message send to our SMS system will be respond within 15 minutes (Note: Non-Emergency issues will be ignored, referring to website or email down only).

Live CHAT - Chat Live with our duty staff for any of your enquiries.