We will setup your account as soon as possible after you have placed your order (usually within 6 hours). Once you have received your welcome email (which is sent to you upon your account setup), you can login to your account via FTP and upload your website.

After you change the name servers for your domain at the registrar where your domain is registered, it can take anywhere between 24 and 72 hours before the changes start to take effect.

Of course! You can at anytime, upgrade or downgrade your account without any processing fees or interruption of service. All you have to do is to let us know what hosting plan you would like to upgrade/downgrade to. We can also customize a plan to fit your exact needs.

Yes. All accounts are backed up on a daily basis. However, it is strongly recommended that you keep an up to date backup of your account on a local computer (i.e. your desktop).

You can download your daily account backup by logging into your account control panel and clicking on “backup”. There you will find a backup of your home directory, your SQL databases and your email aliases/filters. Simply click on each link to download the backup files.

Yes. You can change your MX record from within your control panel to have any server handle your emails.

You can use "mail.yourdomain.com" for your incoming and outgoing mail.

You can access your web mail account by going directly to "http://www.yourdomain.com/webmail/". Make sure you have an ending slash ("/").

Yes. Please contact our sales or support department with the domain name you would like to register for additional information and pricing.

Yes. You can host additional domain names on sub domains of your main account. For example, we can point “Your2ndDomain.com” to “sub.YourMainDomain.com” and have it appear as a real account to everyone else. This feature is very useful for people who own more than one domain name. However, if you need to host each domain with its own separate features, we suggest you take a look at our reseller packages.

Yes. You can login to your account via FTP or your personal control panel day and night to manage your account.

Of course! You can login to your control panel by going to http://www.yourdomain.com/cpanel/ and entering your account login and password.

Your account name and password are both case-sensitive (for example, if your password is "abc123" and you type it in as "ABC123", it will not work). Make sure that you type in your password correctly and that your whole account name is in lowercase.

To have your control panel theme changed, please contact our support department with your account ID, domain name and the theme of your choice.

To prove to you how confident we are in our services, we will offer you a 7-day money back guarantee on our annual hosting plans and packages and a 7-day money back guarantee on our monthly plans and packages. If for any reason you are not completely satisfied with our services and cancel your account within the initial 7 days (for our annual hosting) or 7 days (for our monthly hosting) from the initial order date of your account we will refund you all your money (excluding any set up fees and fees for additional features. Please also note that the 7 day money back guarantee does not apply to any specials or discounted deals as these only have a 7 day money back guarantee). For information can be find at here.

Please note: The money back guarantee does not apply if your account is terminated at any time within the guaranteed period for breach of our terms and conditions, or if you go over the allocated and allowed bandwidth usage for your plan. Accounts that are renewed for additional terms are also not subject to our money back guarantees. We reserve the right not to honor the money back guarantee where the customer has requested a refund in the past.

If for any reason (except for scheduled downtimes) our network or servers are down for longer than 1% in any month, you can request a 10% discount for your following month's services.

With SwitchFusion, you never need to worry about an increase in your fees, as when you sign up for one of our packages and remain a continuous customer your fee will not alter while your payment plan remains the same. Please be aware that the price freeze guarantee does not apply to our 'specials' or discounted web hosting plans or if your account is suspended for non payment this offer will no longer apply.

* The price freeze guarantee is not valid in case of our network costs going up, and they seem to only be going down.

Yes, we support both Perl/CGI and PHP.

Yes, we support MySQL databases. You can manage your databases from within your web based control panel.

Yes. We have a variety of Perl/CGI and PHP scripts that you can use. To give you some examples, we have message board, counter, guestbook, chat and more.

The path to Perl is: /usr/bin/perl

The path to Sendmail is: /usr/sbin/sendmail

Yes. We support both Perl/CGI and PHP message boards. However, there are some older message boards that use flat files instead of a database (such as MysQL) to store all data which in its turn causes high server loads and is a lot slower. Therefore, we only allow message boards that use database.

vBulletin and phpBB are two fully featured message boards we highly recommend.

Yes. Simply send an email to support@switchfusion.com.sg with your domain name and FTP login and password. If you would like us to install your vBulletin board, please include your vBulletin customer number and password as well.

Message board installation pricing:

• First time install per account » S$24 

• Second time install and up » S$14 per installation

• Upgrades » S$44.00 per hour 

Can I have access to SSH?

SwitchFusion enforces a strict "No SSH" policy. We will also instantly suspend any account that uses a script which can be used to elevate privileges or enable SSH services. In the event that this occurs no refund will be payable to the account holder or payee.